NOTE TO CURRENT CLIENTS: (Currently Not Accepting New Clients)
I'm sure you feel inundated with information by the media and other e-mail list serves. I am not a medical doctor and cannot advise on medical health other than to refer you to your medical provider. I do want to update you regarding some helpful resources and changes in policies to accommodate your needs during this stressful and confusing time. I will do my best to be brief, but I would request you review this in its entirety. At this time, I will continue to provide office based therapy for clients.
If you or a family member have any symptoms that are consistent with the coronavirus, please do not attend therapy. I will extend the same courtesy.
If you or a family member test positive for the coronavirus, or are in the process of being tested, please notify Luna Counseling immediately. Again, I will extend the same courtesy. Also, please ask your doctor how long you have likely been contagious so we can plan accordingly.
During the current period of risk of infection, the current attendance and cancellation policy will be waived. Your health and safety are paramount, if you need to cancel there will be no cancellation charges.
If you are concerned regarding walking past the doctor's office in the building, please know there is a way to avoid this area of the building. You can park on Warder Street (if a space is available) and enter through the Warder Street doors. Head straight and as you reach the wall veer to the left, Luna Counseling is rather isolated from other businesses in the building. If unable to park on Warder Street, simply park in the parking lot and walk around to the Warder Street entry, This pathway is outside the building and would eliminate passing the doctor's office.
Please wash your hands before session and immediately after session, this is especially important for play or sand sessions. The bathroom is located right outside Luna's office door. Follow these five steps every time you wash to best protect your health. (Taken verbatim from the CDC's website).
Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap
Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.
Rinse your hands well under clean, running water.
Dry your hands using a clean towel or air dry them.
I will increase cleaning measures around the office.
If needed, I will work on offering weekend appointments in the interim to accommodate individual needs, such as parents who have children now home from school, or even if you prefer weekend appointments due to the building being mostly unoccupied during weekend hours. Please notify me if this would be your preference.
UPDATE 3/14/20 at 8:30pm: I am learning that the governor has ordered tele-therapy coverage for mental health. Details are still not clearly defined and details will come gradually - I would assume. Please note tele-therapy may not be ideal for some clients and does require several components such as internet access and a safe and private space to conduct sessions in your home. I have been informed that telephone counseling will also be temporarily covered. I will be posting a specialized consent to treatment form for clients who prefer to use this mode of therapy while the coronavirus crisis is occurring. Please note that tele-therapy may not be an option for younger children especially those under the age of ten.
CareSource: As of 3/16/20 Tele-Health Is Temporarily Covered*
Anthem: As of 3/16/20 I am being told they are currently working to make this temporarily available*
Medical Mutual of Ohio: As of 3/16/20 Tele-Health is Temporarily Covered*
UHC: As of 3/16/20 Tele-Health is Temporarily Covered.*
* Although insurers are stating they are covering tele-health services, the changing nature of this situation would still leave responsibility of payment to you should an insurer deny a claim. Due to the governor's mandate this would seem like a highly unlikely scenario.